customer service

shipping + deliveries

Due to the custom nature of our garments, please allow 6-8 weeks for delivery (for all jacket purchases).

if you are planning on ordering a jacket for a specific event, please contact us noting the date you need it by and we will let you know if it will be possible to meet your deadline and advise if a rush service fee will be applicable.

we are happy to offer free shipping within canada and the continental united states via canada post for all orders over $300.  For orders under $300 we offer pickup within Toronto, or flat rate canada post service (2-day express).

you will be contacted when your jacket is ready to ship to confirm delivery address. a tracking number will be emailed to you as soon as your order ships.

for international shipping please contact us for a quote.

please note that all international packages may be subject to customs duties and taxes. the limits for duty-free packages are regulated by local customs authorities; please check your local customs website for more information.

orders will be shipped according to customer’s specified address. namesake is not responsible for items delivered to incorrect shipping addresses or for any lost or stolen merchandise incurred upon shipping.

 

returns + guarantee

we accept exchange or store credit for READY TO WEAR pieces only.  This includes our icons, deluxe jackets and cowhide collection. 

If you would like to return or exchange an item purchased on www.bythenamesake.com, please send us a request for a return authorization within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
- Items must be returned in new & unused condition, with all original packaging.
- We cannot refund or take returns on clothing that has been worn or used. 
- We reserve the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.

- We do not provide shipping labels for international returns or exchanges returning back to Namedake. International customers interested in a return for a refund or exchange must cover return shipping costs. For more information on making an international return please email info@bythenamesake.com. 

All custom orders are final sale. 

every namesake jacket is made by hand in our toronto atelier. we take pride in our craftsmanship and are happy to offer a one year guarantee on stitching, hardware, and leather defects. all repairs will be at the discretion of namesake.

please review our leather care guide thoroughly to assure the longevity of your leather jacket and to prevent unnecessary wear and tear. mistreated leather will not be eligible for repair.

please contact info@bythenamesake.com for repair inquiries. no repairs will be accepted without prior authorization.

all repair shipping and insurance costs are non-refundable and at the expense of the customer.

 

sizing

*base size guide (all measurements in inches)
00 0 2 4 6 8 10
bust 30-32 32-33 33-34 34-35 35-36 36-37 38-39.5
waist 23-26 26-27 27-28 28-29 29-30 30-32 32-34
hip 34-35 35-36 36-37 37-38 38-39 39-40 40-42

 

our sizing guide should be considered as a suggestion only.

we remind our customers that leather jackets do stretch, so you may want to consider sizing down.

if you are in the toronto area feel free to contact us for a consultation to find your truest fit.

please refer to our measurement guide and feel free to contact us with any sizing-related inquiries — we are here to help!

 

feedback

we want to hear from you! send photos, feedback, suggestions…. or just say hi!

for all questions and comments, please email info@bythenamesake.com and we will do our best to respond within two business days.

stay in touch with the namesake community on instagram @bythenamesake

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