customer service

shipping + deliveries

due to the custom nature of our garments, please allow 4-6 weeks for delivery.

if you are planning on ordering a jacket for a specific event, please contact us noting the date you need it by and we will let you know if it will be possible to meet your deadline.

we are happy to offer free shipping within canada and the continental united states via canada post. you will be contacted when your jacket is ready to ship, at which point, if you would like a more rapid delivery, you can upgrade to fedex priority (for an additional charge). a tracking number will be emailed to you as soon as your order ships.

for international shipping please contact us for a quote.

please note that all international packages may be subject to customs duties and taxes. the limits for duty-free packages are regulated by local customs authorities; please check your local customs website for more information.

orders will be shipped according to customer’s specified address. namesake is not responsible for items delivered to incorrect shipping addresses or for any lost or stolen merchandise incurred upon shipping.

 

returns + guarantee

due to the custom nature of our garments, we cannot accept returns. all sales are final.

every namesake jacket is made by hand in our toronto atelier. we take pride in our craftsmanship and are happy to offer a one year guarantee on stitching, hardware, and leather defects. all repairs will be at the discretion of namesake.

please review our leather care guide thoroughly to assure the longevity of your leather jacket and to prevent unnecessary wear and tear. mistreated leather will not be eligible for repair.

please contact info@bythenamesake.com for repair inquiries. no repairs will be accepted without prior authorization.

all repair shipping and insurance costs are non-refundable and at the expense of the customer.

 

sizing

*base size guide (all measurements in inches)
00 0 2 4 6 8 10
bust 30-32 32-33 33-34 34-35 35-36 36-37 38-39.5
waist 23-26 26-27 27-28 28-29 29-30 30-32 32-34
hip 34-35 35-36 36-37 37-38 38-39 39-40 40-42

 

our sizing guide should be considered as a suggestion only.

we remind our customers that leather jackets do stretch, so you may want to consider sizing down.

if you are in the toronto area feel free to contact us for a consultation to find your truest fit.

please refer to our measurement guide and feel free to contact us with any sizing-related inquiries — we are here to help!

 

feedback

we want to hear from you! send photos, feedback, suggestions…. or just say hi!

for all questions and comments, please email info@bythenamesake.com and we will do our best to respond within two business days.

stay in touch with the namesake community on instagram @bythenamesake

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